| Rubasse Services |
| Before each Rubasse machine is shipped, it will undergo roasting and mechanism testing to ensure that the machine is properly prepared before being handed over to you |
| Warranty |
| We offer a one-year warranty for the entire new machine series. Note: The warranty does not cover damage caused by human or natural disasters. For details, please refer to the warranty booklet. |
| Can the warranty be extended by renewal? |
| We offer an extended warranty plan! If your machine is within the warranty period, you can directly purchase an extended warranty. |
| What if the warranty is expired? |
| If your machine is beyond the warranty period, it can be eligible for purchase upon passing the inspection. (Note: Extended warranty is only available for Micro models)." |
| Customer service hours |
| We have professional online customer service to assist you in solving problems during service hours: weekdays from 10:00 am to 5:00 pm. |
| Is there a backup machine service |
| We provide a co-roasting service in Taiwan, or if you have any needs during this period, please contact us. |